how our man down system works


TwiceTouch® is a man-down device for the detection and signalling of emergencies. This man-down solution, created to protect lone workers and people at risk, is based on a man-down App or a dedicated device for detecting man down that allow you to quickly report and manage the emergency caused by possible fainting, illness or accident.

Born in 2009 with the first Symbian-based smartphones, TwiceTouch® has undergone various developments. Today, it represents a point of reference for the management of man-down emergencies for lone workers.

From January 2022 we have activated the partnership with the Operations Center for the management of emergency requests 24/7.

Consolidated Safety Act

Legislative Decree 81/2008

The increasingly frequent request for greater safety for the lone worker, which has become law with Legislative Decree 81/2008 “Consolidated Safety Act“, recalls the importance of ensuring a quick communication to rescue services in the event of an accident at the workplace. It can therefore be affirmed that providing lone workers with a man-down device falls within the protection not only of the worker at risk, but also of the employer.

Usage: from the man down help request to the emergency management

Our Hardware Solutions



A simple and effective device. TwiceTouch Easy Badge is able to send a request for help (voluntarily or automatically) and to locate the user in real time in an emergency, thanks to the sending of GNSS positions (GPS, Glonass, Galileo).
TwiceTouch Easy Badge sends the distress request through SMS containing the location and a series of voice calls in rotation.
The request for help is activated in the case of absence of movement, excessive inclination or on voluntary pressing of the emergency button.

badge uomo a terra twicetouch logo



A simple, effective, compact and IP67 waterproof device. It is possible to wear it on the wrist, on the belt, in the pocket or with a special neck lanyard. TwiceTouch Safety Cube is able to send, in a timely manner, a request for help (voluntarily or automatically) and to locate the user in real time in case of emergency, thanks to the sending of GNSS positions (GPS, Glonass, Galileo).

TwiceTouch Safety Cube sends the emergency request via SMS, up to 5 contacts, indicating the type of alarm (voluntary or absence of movement) activated and the location of the device.

The request for help is activated in cases of absence of movement or by voluntarily pressing the “emergency” button.



The man down app is the most complete and innovative solution, ideal for companies wishing to have an aggregate management of devices and the safety of lone workers downloadable from the Play Store (certified by Google) and activated by entering the appropriate license code.
The TwiceTouch® App can be installed on any Android® device (rugged smartphone, ATEX smartphone, tablet), the system allows you to send a request for help in cases of absence of movement or by voluntarily pressing the emergency button. The request for help can be made through different channels (SMS, GSM voice call, Wi-Fi, GPRS) by sending the operator’s position (GNSS and Indoor) and the information necessary for managing the event.

This solution includes additional functions: silent anti-aggression alarm, specific functions for confined areas, information on possible traumatic events (impact) and indoor localization.


The App can be used in stand-alone mode or for a greater number of installations it is included the use of TwiceTouch Web Manager, a Web Management software accessible from any browser.

With TwiceTouch Web Manager you can:

  1. Remotely configure and manage all associated devices and users
  2. View and manage distress calls
  3. Consult dedicated reports with aggregate and timely data on system usage statistics

The TwiceTouch® App can be integrated with an Operations Center which guarantees first aid in the event of an emergency.


The operations center service allows professional management of emergencies, guaranteeing the rapid handling of requests and the sending of help in a timely manner.
The service is active 24 hours a day, 7 days a week.

The institution is certified UNI 10891: 2000 (Supervisory Institutes) and UNI 10459: 2017 (Security Professional)

immagine smartphone con logo TwiceTouch


Our company has obtained the UNI EN ISO 9001:2015 Quality Management System Certification, regarding:

“Design and development of integrated systems and both standard and customized hardware and software solutions connected on GNSS and radio frequency technology, for mobile solutions and for the safety of lone workers“.

How alarm sending works

Sending Alarm
Event Management
Arrival of the rescue
sectors with lone workers

Main areas of usage of the man down app

The TwiceTouch® man-down App allows you to protect all lone workers and isolated people. Thanks to the multiple customization possibilities, this man-down system can be used in various sectors, both for professional and private scope.


In the company environment, the man-down device is mainly used for all those who work in not directly controllable environments and in solitary working conditions. These include those who carry out maintenance and remediation activities, jobs at high altitudes or on construction sites, in addition to those engaged in security and heavy industry. The safety device is also used by workers who carry out their business outside the office or who work at times when there are no other colleagues. These categories include, for example, plumbers, electricians, carriers, night guards, pharmacists, concierges, gas men, health personnel, cleaners and domestic assistants.


Even for the private scope TwiceTouch® is essential as a man-down device for personal safety to protect elderly people, children, disabled people, women in risky situations, etc.

the main functions for the safety of lone workers

Man down detection APP TwiceTouch®

TwiceTouch® is a man-down software for the protection and localization of isolated people and lone workers and for the detection and reporting of emergencies.

The man-down App can be downloaded directly from the Google Play Store and allows to send an emergency call and to locate the worker in danger in real time, both indoor (using radio technology and BLE devices) and outdoor, thanks to the use of GNSS (GPS-Glonass).

To benefit from the service, simply install the App on your Android Smartphone and enter the activation code provided by Engim. It is therefore not necessary to purchase dedicated man-down devices.

The configuration is simple, user-friendly and customizable.


Alternatively, the Customer can opt for an all-inclusive service, by purchasing a dedicated smartphone device, set up and tested at our offices.

Depending on the needs and the contexts of use, we offer different hardware solutions. All man-down devices are solid and robust: they have IP68 certificates (to guarantee complete protection from dust and immersion up to 1m) and are industrial-rugged, therefore able to withstand even in the most extreme conditions.

By a specific configuration, it is also possible to make the man-down App “blocking”, setting it always in the foreground and automatically starting when the man-down device is switched on.

Quick calls

By pressing a simple button, you can make voice calls to preset numbers.

Panic button

By pressing a simple button, the operator in danger can send a geo-localized alarm via voice call/sms/gprs (web management system).

Man down

Sending an automatic alarm in case of absence of movement, thus allowing to promptly detect fainting or falls.

Home app twiceTouch

Absence mode

If the operator does not interact to prove his presence within the pre-set time limit, the emergency procedure starts automatically.

Rotary log

The system keeps in memory the history of the information that is tracked and stored. When the log reaches its maximum size, the oldest events are dynamically deleted.


It allows to detect the operator's position in danger, via GPS coordinates (outdoor) or radio beacon (indoor).

The man-down device can also act as a mobile phone. In fact, the alerted person can call the lone worker in an emergency to verify his condition, avoid false alarms and alert the rescuers in case of need, also indicating the exact location of the event thanks to the satellite coordinates.

It is also possible to entrust the management of the emergency to the Operations Center which will call for help in a timely manner.


The TwiceTouch® man-down App respects the privacy: if opened by the user, it sends the coordinates of the operator’s position via sms/gprs/voice only when the emergency is detected and the distress call is made. Furthermore, if the lone worker closes the application, it is no longer possible to receive information on his status and position.


TwiceTouch® is not a D.P.I. as it does not have specific certifications generally required for security systems.
The TwiceTouch® man-down device is an additional support for security systems and does not in any way replace D.P.I. possibly in use.

screenshots app

TwiceTouch® APP

An immediate solution always at disposal.
Over 1000 TWICETOUCH licenses installed by major industrial companies and multi-utilities

Here is who has chosen TwiceTouch®

logo burgo
logo foresi
logo poncial
logo pibiplast
logo bt enia
logo sidermec
logo neos
logo iren

twicetouch phs

TwiceTouch in offerta per la sicurezza dei lavoratori in solitario

Contattaci senza impegno per una prova gratuita
e per qualsiasi altra richiesta.
Saremo lieti di guidarti verso la scelta migliore per le tue esigenze.

    La informiamo che i dati da Lei inseriti saranno usati al solo fine di fornirLe le informazioni richieste. I Suoi dati saranno trattati con mezzi informatici nel rispetto dei principi stabiliti dal Codice della Privacy (Decreto Lgs.196/2003).
    Dichiaro di avere letto l'informativa sulla privacy e di autorizzare, ai sensi del D. lgs. 196/2003, Engim s.r.l al trattamento dei miei dati personali.